Field note / telecom & office-equipment dealers
You already touch the network closet. That is not the same as owning the network.
Phone-system, copier, and connectivity dealers already have a service-call culture, an install base, and a recurring billing relationship with clients. A managed IT lane extends that trust - if it is scoped separately from the hardware you sell and service.
Why this fits the model
The billing relationship already exists.
Clients of a telecom or office-equipment dealer are already used to a recurring line-item invoice and a known service contact. A managed IT lane at $39 or $49 CAD per qualified user per month fits naturally alongside an existing connectivity or hardware line - it does not require teaching the client an entirely new commercial pattern.
Boundary table
Separate what you already sell from what the new lane covers.
| Request | Stays with your existing service | Candidate for the IT lane |
|---|---|---|
| Phone handset or system fault | Your telecom service contract. | Not included. |
| Copier or printer hardware fault | Your equipment service contract. | Not included. |
| Print server or driver issue on a workstation | Not your hardware contract. | Candidate endpoint request. |
| Router or firewall configuration behind your connectivity drop | Depends on where your connectivity scope ends - name it explicitly. | Candidate once the boundary is written down. |
| User account and Microsoft 365 administration | Not related to hardware or connectivity. | Candidate recurring lane. |
Decision test
Two questions before adding the lane.
- Can your team explain, out loud, where the connectivity or hardware contract ends and the IT lane begins?
- Do your field technicians already have a trusted presence at the client site that a new IT contact could build on?
If the boundary cannot be stated in one sentence, write it down before it is sold.
A different audience
Not every partner here already sells phone systems.
The phone-handset exclusion above is specific to dealers who already have a service contract for the system itself. Agencies and consultants without that existing business - whose clients simply run hosted VoIP or Microsoft Teams Phone - are a different fit question with its own page.
Read the voice and Teams telephony lane for non-dealer partners →
Bring the hardware boundary, not a network diagram.
A plain description of where your existing contract ends is enough to start a fit conversation about the IT lane.