Pricing · the commercial line

Wholesale bands behind your brand. Retail stays yours.

Essential and Plus are public CAD reference bands for the delivery side of the partnership. They price recurring fulfilment behind your offer - they do not set your client-facing price, name your packaging, or appear anywhere in your client's paperwork unless you put them there.

Qualify a service lane Compare the bands

Figures are CAD per qualified user per month. The commercial review separately confirms taxes, licences, hardware, projects, and separately scoped activity. Neither band is a quote or an environment approval.

Two bands, one boundary each

Read each band the way your client will experience it.

The upper half of each record describes what should reach your client's side of the line - always under your name. The lower half is the delivery work that runs behind it.

Band 01 · Defined recurring lane

Essential

$39CAD / qualified user / month

Above the line - what your client should notice

One familiar place to ask for day-to-day help
Answers and updates written in your firm's voice
Exceptions raised with them by you, not a stranger

Behind it - what the band runs

Core IT and Microsoft 365 administration
Agreed branded intake
Defined escalation path back to your firm

Useful when routine support repeats, the environment can be described, and your firm owns exceptions. Inspect the delivery catalogue →

Band 02 · Baseline and review layer

Plus

$49CAD / qualified user / month

Above the line - what your client should notice

Everything in Essential, unchanged in tone
A recurring review your firm can bring to the client conversation
Baseline findings arriving as your recommendations, not surprises

Behind it - what the band adds

Security-baseline routines on an agreed rhythm
Regular review meeting
A documented route for baseline exceptions

Useful when baseline observations need documented follow-up with named decision owners. See representative review records →

Discretion and margin

The wholesale price pays for delivery. It does not price you.

Your retail price, packaging, bundling, and margin are your commercial decisions, made without the delivery side in the room. The reference bands exist so the first conversation starts from an honest number instead of a mystery - and they stay on this side of the line unless your firm chooses otherwise.

No margin, resale price, or client-billing structure is prescribed or guaranteed here. How you describe this to your clients - including whether you describe it at all - remains your decision, recorded during identity scoping.

Walk through the margin arithmetic →

See how the client experience is protected →

What qualification completes

Six variables connect a reference band to final scope and terms.

Environment: Tenants, devices, configurations, vendors, and legacy conditions.
Tooling: Management, remote access, identity, documentation, and request systems.
Demand: User and device context, request mix, volume shape, and exception frequency.
Coverage: Response expectations, service windows, escalation, and urgent work.
Transition: Discovery, access, clean-up, migration, open work, and vendor dependencies.
Commercials: Partner terms, taxes, licences, hardware, projects, and separate activity.

Explicit boundaries

Terms that require their own written decision.

Technology and device coverage
Coverage hours and service levels
Security monitoring and incident response
Backup and disaster recovery
Projects, migrations, procurement, and hardware
Cloud migration and virtualization
Network and connectivity management
Licences and third-party subscriptions
Onsite work and territory
Environment approval
Launch timing and capacity

The qualified scope and agreement turn any included commitment into a specific term. Nothing implied above the line should ever be broader than what is written below it.

See how backup and recovery is qualified →

See how security monitoring and incident response is qualified →

See how project work is qualified as its own lane →

See how cloud migration and virtualization is qualified →

See how network and connectivity management is qualified →

See how the Plus review meeting can extend into a roadmap lane →

See where procurement and licensing sit outside every lane →

How to use the bands

Bring one service lane and the operating facts behind it.

Start with the buyer, recurring work, supported pattern, tools, exclusions, and decision owner. Those facts turn a reference rate into a useful qualification conversation - and keep your client's experience out of the negotiation entirely.

Choose the laneUser support, Microsoft 365, endpoint management, or security baseline.
Name the patternCommon users, devices, tenants, tools, and request types.
Mark the exceptionsProjects, legacy conditions, urgent work, and vendor dependencies.
Assign the ownerWho approves price, scope, risk, and client-impacting change.

Qualification is the risk reversal.

Begin with the buyer, recurring lane, supported pattern, and decision owner. Detailed configuration, access, and client commitments belong to the scoped next step.

Discuss one service lane