Under-your-brand MSP delivery · Canada
Managed IT delivery. Your brand stays in front.
We handle recurring user support, endpoint management, security administration, cloud services, networking, backup and disaster recovery, IT projects, and more - under your name, your contract, and your retail price. Your client sees your brand. We do the work behind it.
- For agencies, VARs, consultants, and established MSPs
- CAD reference bands
- Your name and brand
- Your contract and retail price
- Your account relationship
- User support and help desk
- Endpoint management and security
- Cloud services and administration
- Networking, backup, and IT projects
Start with the situation
Where's the gap in what you offer today?
The strongest starting point is one repeatable service - with an owner on your side, a defined pattern, and a clear way to send back anything outside scope.
Compare four partner scenarios →Delivery catalogue
Four delivery lanes, one clear boundary.
Each lane is a real decision, not just a service name: what situation it covers, what we need from you, what you get back, and who owns the next step. Your client only sees their experience with your firm - we run the lane behind it.
Inspect inputs, outputs, and exclusions →- One familiar place to ask for help
- Answers written in your firm's voice
- No second brand entering the room
- Note →
User support
Branded intake and remote assistance for qualified users and devices.
- Note →
Microsoft 365 administration
Recurring administration inside agreed tenant roles and change authority.
- Note →
Endpoint management
Routine device work where management tooling and supported patterns align.
- Catalogue →
Security baseline
Configuration follow-up and review routines in the Plus reference band.
Expanded service portfolio
Beyond the four core lanes.
These services complement the delivery lanes and can be evaluated as standalone or bundled capabilities within your partner agreement.
Sample request record
One routine request, from start to finish.
Here's a concrete example so you know what to expect: setting up access for a new employee. It shows what stays with you, what we handle, and what comes back for your decision.
Your firm · above the lineDelivery · below the line
- Entitlement
- Named user group and agreed request family. Partner confirms
- Safe context moves with it
- Role, start date, approved services, and setup context - no credentials. Handoff carries
- Authority
- Routine account setup proceeds within the approved role pattern. Delivery acts
- Exceptions return to you
- Non-standard access, a licence decision, or a missing approval comes back to you directly - never past you. Partner decides
- Wrap-up
- Action record, exception note, and a client-facing update in your voice. Both retain
Reference pricing in CAD
Wholesale bands behind your retail.
Both bands start with core IT and Microsoft 365 administration, branded intake, and a clear escalation path. Plus adds security-baseline routines and a regular review call. Your client-facing price and packaging stay entirely up to you.
See the full commercial boundary →The commercial review separately confirms licences, hardware, projects, taxes, supported environments, and coverage terms.
From fit to a controlled start
Six decisions should hold before the first client-facing request.
They're the same six questions the partner-fit brief walks through - answer them privately first if you'd rather.
- Fit
Audience, offer, recurring gap, and commercial owner.
- Scope
Included lane, exclusions, tools, and environment assumptions.
- Identity
Intake, updates, escalation language, and client participation.
- Access
Purpose, authorization, least-appropriate roles, and revocation.
- Test run
One routine request and one exception reach a clear close.
- Review
Open decisions, recurring exceptions, and change ownership.
Fit conversation
Bring the offer, one recurring gap, and one exception path.
Use the first conversation to check fit, surface any assumptions, and identify the next scope decision. Detailed access and service launch happen later, once you've given the go-ahead.